Refund policy

Refund Policy

We offer a 90-day return policy, giving you 90 days from the date you receive your item to request a return.

Return & Exchange Service Procedure

Step 1: Contact Customer Service and Request Return Details. Email our customer service team at support@giftinone.com If your product arrives defective, please include a picture of the item and your order number in your email.

Step 2: Receive Email Notification of Approval. You will receive an email notification once your return request has been approved.

Step 3: Pack and Send the Package. Carefully repackage the item for return.

Step 4: Receive Refund or Replacement. You will receive either a refund or a replacement after we receive and inspect the returned product.

Full Coverage Return/Exchange Policy (Company Responsibility)

The following reasons are covered under our 90-day FULL COVERAGE Return/Exchange Policy. In these cases, we will be responsible for return postage fees and replacement fees:

  • Customization Errors: The product customization information does not match your order, or there is an error in the customization itself.
  • Order Errors & Defective Items: We sent the wrong order or item(s), you received broken items, or the product you received is of poor quality or is defective.
  • Image and Lettering Issues: Unclear picture rendering or lettering on the customized product.
  • Size Issues Due to Our Error: Wrong or mismatched size caused by our mistake.

No Return & Exchange Policy (Customer Responsibility)

The following reasons are NOT covered by our 90-day return policy. We are not liable for issues arising from these situations:

  • Non-Quality Issues for Personalized Products: Returns are not accepted for personalized products unless there is a quality issue as outlined in the "Full Coverage Return/Exchange Policy."
  • Damage Due to Misuse: Product damage caused by misuse, mishandling, or improper maintenance.
  • Used or Damaged Items: Items that have been washed, worn, soiled, or damaged due to customer handling. For safety and hygiene reasons, this includes personal items such as underwear, swimwear, and socks.
  • Incorrect Size Chosen by Customer: Choosing the wrong size for the product when placing your order.
  • Personal Reasons: Returns or exchanges due to personal taste, change of mind, or similar subjective reasons.
  • Partial Returns from Sets: Partial returns or exchanges of products from a set item are not acceptable; the entire set must be returned or exchanged.

Important Precautions for Returns and Exchanges

  • Condition of Returned Items: Items being returned must be new, unworn, and in the original condition in which you received them.
  • Coupon Codes: Please note that coupon codes expire after use and cannot be restored after a return is processed.
  • Customization Fees for Cancellations/Modifications: For personalized products, if you need to cancel, replace the product, or modify the personalized content, you will be charged 30% of the product price as a customization fee. This fee applies even if you contact us immediately after placing the order because customized product production begins promptly to ensure timely delivery. We appreciate your understanding regarding this policy.

Custom Orders & Uploaded Content

  • For customized products, we cannot accept returns or issue full refunds if the uploaded image infringes on third-party rights (e.g., trademarks, copyrights, or personal likenesses).

  • If production has not started, a partial refund may be available to cover transaction or design fees.

  • Customers are fully responsible for the content they upload. We are not liable for any legal issues arising from unauthorized use of images.

  • By uploading an image, you confirm that you have the right to use it, and that it does not contain offensive, violent, or explicit material.

For full details on intellectual property and content usage, please refer to our Terms of Service.